sotongbet Casino & Sportsbook Data Care
We at sotongbet collect and process personal information when you register, verify your account, deposit funds, and place bets or play games on our platform. This page describes what we collect, how we use it, who we share it with, and what rights you have over your data. Our approach centres on transparency: we collect only what we need to operate sotongbet lawfully and securely, and we keep that data protected throughout its lifetime on our systems.
Your privacy matters to us. We do not sell your personal information to marketers or data brokers. We do not track you across the internet for advertising purposes. Our data practices are designed to comply with applicable privacy laws, and we undertake to respond to your inquiries about your data promptly and transparently.
If you have questions about this policy after reading it, you can contact our data protection team through the channels listed at the end of this document.
What We Collect on sotongbet
When you register an account on sotongbet, we collect your full name, date of birth, email address, phone number, and residential address. We request a government-issued ID scan to verify your identity. We use this information to confirm your identity, prevent fraud, and comply with anti-money-laundering regulations that apply to our industry.
When you deposit funds on sotongbet, we record the payment method you use, the amount, the timestamp, and the transaction reference. If you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or through a mobile banking, local payment, online payment, or e-wallet virtual account, we retain records of these transactions for compliance and dispute resolution.
When you use sotongbet to place bets on Liga 1 matches, Piala Indonesia, or international football tournaments, or when you play our slot games, live-dealer tables, or esports markets, we record your activity: what you played, your stakes, the outcomes, the timestamps, and your balance changes. This data helps us detect fraud and resolve disputes about account balances or game results.
We do not collect unnecessary data on sotongbet
We do not use cameras, location tracking, or device identifiers beyond what is needed to secure your account. We do not monitor your behaviour outside sotongbet or track your browsing history.
How We Use Your Data
We use your personal information for the following purposes:
- Account management: Creating and maintaining your sotongbet account, processing your deposits and withdrawals, and managing your balance.
- Verification and compliance: Verifying your identity, preventing fraud, and complying with anti-money-laundering and know-your-customer regulations.
- Payment processing: Coordinating with your bank or e-wallet provider to complete deposits and withdrawals. We share limited information with mobile banking, local payment, online payment, e-wallet, mobile banking, local payment operators and online payment, e-wallet, mobile banking, local payment solely to process your transaction.
- Dispute resolution: Investigating account discrepancies, game outcome disputes, and transaction issues.
- Communication: Sending you receipts, withdrawal confirmations, and account notifications via email or SMS. We do not send unsolicited marketing without your consent.
- Legal obligation: Responding to law enforcement requests and complying with government requests for information where required by law.
Data Security and Storage
We encrypt all data transmitted between your device and sotongbet's servers using industry-standard TLS encryption. We store your personal information on secured servers with restricted access. Our team members access your data only when necessary to serve your account or investigate issues.
Our servers may be located outside your jurisdiction. By using sotongbet, you acknowledge that your data may be transferred internationally. We apply the same security standards to data stored abroad as we do domestically.
Your Rights and Contact Information
You have the right to request access to your personal data held on sotongbet, to request corrections to inaccurate information, and to request deletion of your data (subject to legal retention obligations). To exercise these rights, contact our data protection team via email or the in-app help centre on sotongbet.
We respond to data access requests within fourteen days. If you have a concern about how we handle your data, you may lodge a complaint with the relevant privacy authority in your jurisdiction.
Cookies and Tracking
We use cookies on sotongbet to keep you logged in and to remember your preferences. We do not use third-party tracking cookies or place cookies on your device for advertising purposes. Your browser settings allow you to reject cookies, although some sotongbet features may not function correctly if cookies are disabled.
Policy Changes and Contact
We may update this privacy policy from time to time to reflect changes in our practices or to comply with new regulations. We will notify you of material changes by posting the revised policy on sotongbet and updating the "last modified" date. Your continued use of sotongbet after a change constitutes your acceptance of the revised policy.
If you have questions about this privacy policy or about how we handle your data on sotongbet, you can contact our team via the in-app help centre, by email through sotongbet's support portal, or by sending a written inquiry to our registered office. We are committed to resolving your data concerns promptly.